Frequently Asked Questions

$59 flat fee per refill request — no insurance required, no hidden fees, no monthly subscription. You only pay when the physician approves your request.

No. Dr. Refills is designed specifically for uninsured and underinsured patients, people between jobs, patients whose doctor retired, and anyone who needs a quick, affordable refill without navigating insurance.

The $59 service fee is paid directly and is not billable to insurance. However, once your prescription is sent to your pharmacy, you can use your insurance or GoodRx discount card to pay for the medication itself.

Dr. Refills handles chronic maintenance medications including:

• Blood pressure: Lisinopril, Amlodipine, Losartan, Metoprolol, Atenolol, Hydrochlorothiazide
• Cholesterol: Atorvastatin, Rosuvastatin, Simvastatin
• Diabetes: Metformin, Glipizide, Glimepiride, Sitagliptin
• Antidepressants: Sertraline, Escitalopram, Fluoxetine, Bupropion XL
• Thyroid: Levothyroxine
• Acid reflux: Pantoprazole, Omeprazole, Famotidine
• Blood thinners: Clopidogrel (Plavix), Aspirin
• And many other chronic condition medications

No. Dr. Refills does not prescribe controlled substances including opioids, benzodiazepines (Xanax, Valium), stimulants (Adderall, Ritalin), or sleep medications (Ambien). These require an in-person evaluation.

Submit your request and the physician will review it individually. The approved list covers the most common chronic medications, but edge cases are considered. If your medication cannot be refilled, you will not be charged.

1. Create a free account at drrefills.com
2. Complete the AI-guided intake with Maya (5–10 minutes)
3. A board-certified physician reviews your request — usually same day
4. You receive a secure payment link for $59
5. Once paid, your prescription is sent electronically to your pharmacy within 1 hour

Most requests are reviewed same day. Once you complete payment, your prescription is sent to your pharmacy within 1 hour. Total time from submitting to picking up your medication is typically under 4 hours.

Dr. Refills sends electronic prescriptions to any licensed pharmacy in California — including CVS, Walgreens, Walmart, Rite Aid, Costco, and independent pharmacies. You choose your preferred pharmacy during intake.

Yes. Dr. Refills operates 7 days a week. Submit your request any time and a physician will review it typically within a few hours.

Dr. Refills is designed for California residents who need a refill of a chronic medication they are already taking but lack easy access to a physician — including patients who lost insurance, whose doctor retired, who are between PCPs, or who simply need a quick and affordable option.

Every request is reviewed by Iwan S. Nyotowidjojo, MD — a board-certified Internal Medicine physician licensed by the California Medical Board. Dr. Nyotowidjojo reviews your intake information, clinical flags, and medication history before approving any prescription.

Yes. Dr. Refills uses HIPAA-compliant systems for all patient data — including encrypted storage, secure communications, and access controls. Your medical information is never sold or shared with third parties.

No. Dr. Refills is a bridge service for patients who need a refill but cannot access their regular physician. We strongly encourage patients to establish ongoing care with a primary care physician. We can help you apply for Medi-Cal or find a local clinic if needed.